TO CANCEL AN ORDER
The best way to change or cancel an order is to call us at 617-242-2124.
We will do our best to accommodate your request, however if you request a change and your order has already shipped please refer to our Return Policy Procedures.
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
* Please be advised that we are unable to cancel or change any orders already delivered or presently en-route to delivery.
* If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call us at 617-242-2124.
* We are also unable to accept cancellations or change requests via e-mail.
Unused items can be returned for store credit or exchanged. After 90 days all sales are final.
Flowers, plants, holiday, sale and perishable items are final sale.